"I must go through these steps to find out why your internet is no longer working for you.
I already did this before I called you.
Please, check to see if the cable is plugged into the wall. Is the light on?
Do you have access to your computer?
Does your computer show the internet is connected?
I already did this before I called you.
Please turn off your modem and wait 5 minutes while I put you on hold. Does your computer say you are connected to the internet now?
I already did this before I called you.
Please tell what browser you are using? Is your browser updated?
Is your telephone connection working? Please check to see.
I already did this before I called you.
On the back of your modem there is a rid button. Please push this button to refresh your modem. I will wait with your while your modem is refreshed. Is your modem connected to the internet yet? Does the light for internet come on? Is your modem connected to the internet yet? Is your modem connected to the internet yet? Is your modem connected to the internet yet?
I already did this before I called you.
Please type in this address. Now push the "refresh" button. Your internet should be working now. Is your internet connected now?
I already did this before I called you.
Unfortunately I cannot help you connect to the internet and will be forwarding this to our tech staff who will contact your phone company to see if your phone is working properly. This may take 48hrs to 7days.
May I ask a brief survey before you go. Have you been satisfied with the customer service provided for you and the results? Who you recommend us in the future? Have you been satisfied with your internet speed?
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