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Google has “huge teams” working on manual interventions in search results, an apparent contradiction of sworn testimony made to Congress by CEO Sundar Pichai, according to an internal post leaked to Breitbart News.
“There are subjects that are prone to hyperbolic content, misleading information, and offensive content,” said Daniel Aaronson, a member of Google’s Trust & Safety team.
“Now, these words are highly subjective and no one denies that. But we can all agree generally, lines exist in many cultures about what is clearly okay vs. what is not okay.”
“In extreme cases where we need to act quickly on something that is so obviously not okay, the reactive/manual approach is sometimes necessary.”
The comments came to light in a leaked internal discussion thread, started by a Google employee who noticed that the company had recently changed search results for “abortion” on its YouTube video platform, a change which caused pro-life videos to largely disappear from the top ten results.
In addition to the “manual approach,” Aaronson explained that Google also trained automated “classifiers” – algorithms or “scalable solutions” that corrects “problems” in search results.
Aaronson listed three areas where either manual interventions or classifier changes might take place: organic search (“The bar for changing classifiers or manual actions on span in organic search is extremely high”), YouTube, Google Home, and Google Assistant.
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